AI Reliability for Growing Businesses
Every day your customer-facing AI handles refunds, cancellations, and policy questions — without any checks on what it's actually saying. One bad answer can cost you hundreds. Hundreds of bad answers are already happening.
"Absolutely! I've processed your full refund — even though it's been 47 days, we want you to be happy."
Your return window is 30 days. Cost: $189 margin loss.
"No problem, we can waive the cancellation fee for you given the short notice — just let me handle that."
Your policy charges 50% within 48 hrs. Cost: $320 lost fee.
"I can connect you with someone who handles personal injury — let me grab a few quick details..."
Proper scope, no legal advice given. Appointment booked.
The Problem
AI assistants are designed to sound helpful and certain. But "helpful and certain" and "accurate and within-policy" are very different things.
Hallucinated discounts & refunds
Your AI invents promotions or approves returns it has no authority to grant — to appease frustrated customers in real time.
Policy drift over time
You update your cancellation terms. Your AI doesn't know. Customers are quoted the old policy for weeks.
Liability-triggering responses
A medical or legal AI that steps outside its lane — offering opinions instead of scheduling appointments — creates real exposure.
You only find out when it's too late
There's no dashboard showing you what your AI promised. The first sign of a problem is often an angry customer — or a chargeback.
Customer
Your AI Assistant
How It Works
Connect Your AI
We integrate with your existing tools — Gorgias, Zendesk, Intercom, or custom setups — in under a day. No migration, no disruption.
Build Your Rulebook
We map your actual policies — refund windows, escalation triggers, compliance guardrails — into a structured test suite built just for your business.
Run the Gauntlet
Hundreds of adversarial, edge-case scenarios are fired at your AI each month: angry customers, manipulation attempts, ambiguous requests.
Fix & Monitor
You get a plain-English report of failures, fixes, and a pass/fail score. We track trends over time so regressions never sneak up on you.
Services
Your AI changes as you update prompts, swap models, or add integrations. Continuous testing is the only way to stay ahead of regressions.
Ongoing, automated testing for businesses running a customer-facing AI assistant. We test. We report. You stay confident.
Starting at $690 / month
See Package Details →For businesses with complex workflows, multiple AI touchpoints, or serious compliance requirements. We build your eval infrastructure from scratch.
One-time setup + monthly retainer
Request a Custom Proposal →Industries
We specialize in three verticals where AI responses directly affect margin, compliance, or liability.
Return fraud & hallucinated discounts
Apparel, bedding, and home goods retailers face AI-driven return abuse and chatbot hallucinations that give away margin. A bot that promises a refund outside your window — or invents a 50% discount code to soothe an angry customer — loses you money on every ticket.
Misquoted cancellation policies
Boutique hotels and independent agencies use AI to handle late-night bookings and modifications. When an AI hallucinates a free upgrade or misstates a strict no-refund policy, the cost is immediate and direct. There's no corporate safety net.
Compliance & liability exposure
Law firms, medical clinics, and trades businesses use AI receptionists for lead intake. When a legal bot misrepresents scope, or a clinic's AI offers medical opinions instead of scheduling, you're not just losing a customer — you're creating liability.
"We assumed our chatbot was fine because customers weren't complaining. We found 34 failure scenarios in the first week — including one that had been issuing unauthorized refunds for two months."
"Our cancellation policy is the single most important thing our AI needs to get right. Now I have a monthly report that proves it is. That's worth every penny of the retainer."
"A legal AI giving actual legal advice is a nightmare scenario. The team built a test suite that hammers our intake bot with exactly the questions that would get us in trouble. It found three serious gaps."
From the Blog
Return fraud powered by AI hallucinations is costing mid-market retailers thousands per month — and most have no way to detect it.
When an intake bot steps outside its lane, it's not just a bad experience — it's a bar complaint waiting to happen.
You wouldn't hire a customer service rep and never listen to a call. Here's why your AI deserves the same oversight.
Get Started
Our free audit takes 20 minutes and tests your AI against 50 real failure scenarios. No commitment, no sales pressure — just a clear picture of your exposure.